CredBuddha values customer service as a critical aspect of its business. With a focus on continuous growth and customer satisfaction, we believe in providing efficient and prompt services to both attract new customers and retain existing ones. To enhance the customer experience, we have established a comprehensive grievance redressal mechanism to ensure that complaints are addressed promptly, fairly, and effectively.
Customers can reach out to the support team at CredBuddha for any queries, issues, or grievances. The customer may:
Our support team is operational from 10:00 am to 6:30 pm, Monday to Friday (except on public holidays).
Name: Jyoshna Uppuluri
Contact Details:
Response Time: CredBuddha will address the grievance within 7 working days of receipt.
If the customer is not satisfied with the response from the first level, they may escalate the issue to the Grievance Redressal Officer, as detailed below:
Name: Vinod Tamada
Address: 3rd Floor (South West Wing), Plot no C2, Hill No 2, Non SEZ, IT Park Rushikonda, Visakhapatnam - 530048
Contact Details:
Response Time: The grievance will be addressed within 4 working days from the date of escalation to Level 2.
If the grievance is not resolved within 30 days, the customer may appeal to:
Name: Mohan Murali Gajula
Contact Details:
Response Time: The grievance will be addressed within 3 working days from the date of escalation to Level 3.
If the grievance remains unresolved even at the third level, customers may appeal to the appropriate regulatory body as per the applicable regulations.